indosloto Platform Privacy Notice

This page describes what we collect when you use indosloto and how we keep that data protected. We at indosloto collect personal information — your email, identity documents, payment details, and account activity — to verify your identity, process your deposits and withdrawals, and comply with local regulations. We store this information securely and do not share it with third parties without your consent, except where required by law.

Our indosloto privacy policy applies to all users accessing our platform from supported jurisdictions. We recognize that your data may be processed on servers located outside your jurisdiction; we undertake to protect it using encryption and standard security practices regardless of server location. You have the right to access, correct, or request deletion of your personal data, subject to legal and operational constraints.

We update this privacy notice periodically to reflect changes in our indosloto service or regulatory requirements. We recommend reviewing this page regularly. If you have questions about how we handle your data, contact our support team using the details at the end of this notice.

What data we collect on indosloto

We collect several categories of data when you use indosloto. Account data includes your email address, username, password hash, and account creation date. Identity data includes your full name, date of birth, national ID number, and a photo of your ID document and a selfie for verification purposes. Payment data includes your linked payment method details — for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet accounts — and transaction history.

We also collect activity data — your login history, predictions or bets placed, game sessions, and withdrawal requests. We use cookies and similar tracking technologies to remember your preferences and to analyze how you use indosloto. We collect this data to verify your identity, process your transactions, detect fraud, and comply with local regulations.

How we use your data on indosloto

We use your data for several purposes. Identity verification is our primary use — we verify your identity before you can access indosloto or withdraw funds. Payment processing requires your payment method details so we can process deposits and withdrawals. Fraud detection uses your activity data to identify suspicious patterns and protect your account.

We also use your data to comply with local regulations — we maintain records of your identity, deposits, and withdrawals to satisfy regulatory requirements in supported jurisdictions. We may use your email to send you account notifications, security alerts, or updates about indosloto service changes. We do not use your data for marketing purposes without your explicit consent.

Third-party processors and data sharing

We share your data with third-party processors who help us operate indosloto. Payment processors handle your deposit and withdrawal transactions; they receive only the payment information necessary to process your request. Identity verification providers verify your documents; they receive your identity data and photos. Our hosting provider stores your data on secure servers; they are contractually bound to protect your information.

We do not sell your data to advertisers or data brokers. We may disclose your data if required by law — for example, if a court orders us to provide information or if we detect illegal activity. We undertake to notify you of such disclosures where legally permitted. Our indosloto servers may be located outside your jurisdiction; we apply the same security standards regardless of server location.

We at indosloto treat your personal data as a trust. We protect it, we do not sell it, and we disclose it only where necessary.

Your rights and our indosloto commitments

You have the right to access your personal data on indosloto. You can view your account information, identity documents, and transaction history by logging into your account. You have the right to correct inaccurate data — if your email or payment method changes, you can update it in your account settings. You have the right to request deletion of your data, subject to legal and operational constraints — for example, we may retain your data if required by law or if you have an outstanding withdrawal request.

We undertake to respond to data access or deletion requests within a reasonable timeframe, typically within 30 days. We protect your data using encryption, secure servers, and access controls. We do not store your full payment card details — we store only the last four digits and the payment method type. We do not store your password in plain text — we store only a cryptographic hash.

Cookies and tracking on indosloto

We use cookies to remember your login status, your language preference, and your account settings. These cookies are essential for indosloto to function — without them, you would need to log in every time you visit. We also use analytics cookies to understand how users interact with indosloto — which markets are popular, which payment methods are used most, which features need improvement. We do not use these analytics cookies to track you across other websites.

You can disable cookies in your browser settings, but this may limit your ability to use indosloto. We do not use third-party tracking pixels or social media trackers on indosloto. We do not share your browsing data with advertisers.

Data retention and deletion on indosloto

We retain your data for as long as your indosloto account is active. If you close your account, we retain your data for a minimum of seven years to comply with local financial regulations. After seven years, we delete your data unless we are required by law to retain it longer. If you request deletion before your account is closed, we may be unable to comply if you have outstanding transactions or if deletion would violate regulatory requirements.

We retain your transaction history indefinitely to comply with anti-money-laundering regulations and to resolve disputes. We retain your identity documents for the duration of your account plus seven years. If you have questions about data retention, contact our support team.

Contact us about your indosloto data

If you have questions about how we handle your data on indosloto, or if you wish to exercise your rights to access, correct, or delete your information, contact our support team. We provide English-language support via email and live chat during standard business hours. You can also submit a data request through your indosloto account settings.

We undertake to respond to all data requests within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority. Our indosloto service is available only where local law permits; users are responsible for verifying that access and use comply with their own jurisdiction's law.